Re: handling queries from the market (was: Laptop for personal use?)

[Gregory P Sweet <gps03 -at- health -dot- state -dot- ny -dot- us>]

Google "executive email carpet bomb"

Contacting executives directly has a way of resolving most customer
relations difficulties lickety-split.

-greg

techwr-l-bounces+gps03=health -dot- state -dot- ny -dot- us -at- lists -dot- techwr-l -dot- com wrote on
01/30/2012 12:04:39 PM:

> From: wanda <wetcoastwriter -at- me -dot- com>
> To: techwrl <techwr-l -at- lists -dot- techwr-l -dot- com>
> Date: 01/30/2012 12:07 PM
> Subject: Re: handling queries from the market (was: Laptop for personal
use?)
> Sent by: techwr-l-bounces+gps03=health -dot- state -dot- ny -dot- us -at- lists -dot- techwr-l -dot- com
<snip>
>
> On a more personal note, after getting the run around from a company
> about my microwave (it was fancy, expensive, and broke within a
> month of getting it as a gift), I used connections to find the name
> of someone at the head office. I wrote to them and implied that I
> would use my gift of the gab to complain publicly if I did not get a
> resolution. I got a letter back immediately and a replacement
> microwave arrived less than a month later.
>
> I know that some companies use the web-based forms to populate in-
> house databases for issues, but I'm not sure of the mechanics. It's
> just something I've heard spoken of at conferences and on lists
> (such as ours).
>
> HTH,
> wanda
> wetcoastwriter -at- me -dot- com
</snip>
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