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AFAIK, If you ask them, MadCap Customer Support will switch the name of the
contact person for upgrades, so you get upgrade notifications. But you will
then get the billing e-mails as well. Would be nice if their CRM could have
a billing contact and a separate software/download/user contact. I'd also
like to see some ability to do e-mail management so you can unsubscribe
from certain lists that don't interest you, while still getting those
e-mails that do.
This is a recommendation you may want to forward to MadCap so they are sure
to receive it.
On Tue, Mar 6, 2012 at 8:00 AM, McLauchlan, Kevin <
Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> For much longer than I care to recall, I've been getting double
> and triple "spam" from MadCap, such that I'd just ignore it
> for a few weeks, then do a mass delete.
>
> I mean, how many times can you read about products you can't
> use, or won't be buying, or about training in another
> country, or some road show that'll never get closer than
> 500 miles away?
>
> A couple of months ago, the postini filter began scooping
> them up, and after that point, I never bothered to dig
> any of them out of the daily spam summary... though,
> of course, I always dig out the Techwr-l posts that get
> so egregiously misrouted... :-)
>
> When things were going sideways with my attempt to get
> Flare 8, I worried that I might have inadvertently let
> an e-mail with a download link and product key be lost
> in spam hell.
>
> But my e-mail to MadCap customer support brought a
> reply saying that the license stuff had been sent
> to some person I never heard of at head office.
>
> I checked my inbox, and that Purchaser never forwarded
> anything to me (spam filters don't trap in-house e-mail).
>
> So, those of you who don't control the purchasing of
> your own tools, in corporate environments, take heed.
> Apparently I'm the cautionary tale, again. :-)
>
> When somebody in your purchasing department departs,
> and the GeeWhiz Authoring account gets handed over
> to a new body, as part of a very thick, very unexplained
> file, you won't hear about it. Only months or years later,
> when you need something, will it become apparent that
> there's a problem.
>
> If I was a new kid in Purchasing and had been receiving
> all that spam from a supplier(?), I'd have started ignoring
> it long ago, too. And no doubt the purchasing people get
> even more e-mail routed into spam filters than I do,
> given what they do all day.
>
> Now that I'm forced to think about this more, I think
> that it's a related problem to the one that recently
> landed in my lap about my own company's "spam".
> Existing customers should have some side-door access
> on the corporate website, so they don't have to rely
> on noticing a single e-mail amidst the flood. At the
> very least, the ones with maintenance plans should
> have such access. Or, I might be over-thinking.
>
> -k
>
>
>
>
> > -----Original Message-----
> > From: Steve Janoff (non-Celgene) [mailto:sjanoff -at- celgene -dot- com]
> > Sent: March-05-12 5:12 PM
> > To: McLauchlan, Kevin; techwr-l -at- lists -dot- techwr-l -dot- com
> > Subject: RE: Beta Tester's Review of MadCap Flare 8
> >
> > If you were the one with postini, might want to check that -- my notice
> > got snagged there, and I didn't find out about the release until
> > somebody else alerted me.
> >
> > Steve
> >
> > -----Original Message-----
> > From: McLauchlan, Kevin [mailto:Kevin -dot- McLauchlan -at- safenet-inc -dot- com]
> > Sent: Monday, March 05, 2012 2:00 PM
> > To: Steve Janoff (non-Celgene); techwr-l -at- lists -dot- techwr-l -dot- com
> > Cc: McLauchlan, Kevin
> > Subject: RE: Beta Tester's Review of MadCap Flare 8
> >
> > ...
> >
> > Good to know, if I ever get Flare 8.
> >
> > Apparently, I might be on the slow end of the roll-out of download
> > letters to holders of maintenance plans. And you can't get it by
> > going to the MadCap site. All you get is a big "DOWNLOAD" button
> > that just trolls for e-mail addresses, but doesn't actually send
> > out e-mails (it's been two and a half hours, now, and nothing on
> > my corporate address OR my Gmail).
> >
> > I sent a message to customersupport -at- madcapsoftware -dot- com, but today's
> > window of opportunity (all three hours of it) is totally blown.
> > Don't know when I'll get another few hours to install, configure,
> > and start playing with new software.
> >
>
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