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So let's agree that we disagree on this. You claim:
> if the agent is unknown to you, you're not doing your job.
whereas I claim:
if you mention the agent to the reader when the reader has no interest in the agent, you're not doing your job properly.
I should certainly know what causes actions in the system I am documenting. It doesn't follow from that that mentioning the agent is always in the reader's best interest.
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