Re: Organizing a Knowledge Base

[Lauren <lauren -at- writeco -dot- net>]

You have described organization. How can there be an industry standard 
for that? I don't think there is a way to create a standard. Maybe you 
can use a use case scenario of sorts. I like to visualize things and I 
think of unorganized information as a pile of stuff in the middle of a 
floor in an empty room with compartments for the stuff. The stuff needs 
to be organized in a way that is logical and meaningful for the people 
using the stuff.

I would look for what people want to find first and begin there. Like if 
people look for things based on department or cost center, technology, 
geography, people, or some or other large category and then set the 
hierarchy to drill down. I have never seen anything that can be 
considered a standard for doing this. I just go big to small, like 
herding sheep by breed, coat, color, age, and gender. Where you begin 
depends on where you want to end.



On 11/1/2013 12:16 PM, Cardimon, Craig wrote: