RE: RE: Re: How to handle when the scope changes?

[John Posada <JPosada -at- book -dot- com>]

I was in sales for 18 years. 2 things I could rely on. 1) They'll take the
discount and pay when they want, and 2) they forget you gave them a reduced
rate and it become the normal price.

Be careful of how you apply this discount. You WILL come across this
situation sooner rather than later.

OTOH, I had the lowest float of any company accounts.  My boss called me in
to find out what I did to get the number so he could advise the other reps.
I told him that as soon as the invoice exceeded 30 days, I would meet with
the client and draw the customer a very simple map. At one corner, I place
an X. I told him that I would tell the customer that the X was where his
child waited for the school bus in the morning.  You should have seen the
look on my boss' face.

John Posada
Senior Technical Writer
Barnes&Noble.com
jposada -at- book -dot- com
NY: 212-414-6656
Dayton: 732-438-3372
"There are those who look at things the way they are, and ask why... I dream
of things that never were, and ask why not?"
-----Robert Francis Kennedy, 1968 presidential campaign



> -----Original Message-----
> From: GeneK [mailto:gene -at- genek -dot- com]
> Sent: Friday, May 16, 2003 1:52 PM
> To: JPosada -at- book -dot- com; techwr-l -at- lists -dot- raycomm -dot- com
> Subject: RE: RE: Re: How to handle when the scope changes?
> 
> 
> I'll let you know when it happens, so far the one client
> I've done this for has been beating the 10 day deadline
> handily.

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