RE: Why WYSIWYG for XML???

["Jim Shaeffer" <jims -at- spsi -dot- com>]

And now for some pop psychology. 
One problem that surfaces frequently on this list is that tech writers feel alienated from their audience, the customers. 
If the tech writer is writing product to satisfy the needs of "the next step in the modular process" instead of to satisfy the needs of "the customer," this would tend to increase our sense of alienation. 
Thus, we desire to work in an interface that at least approximates "what the customer gets." This desire correlates to the desire to be a "customer advocate." 
Slotting the tech writer into a work flow that further separates the writer from the customer leads to negative feelings of "cogness."

Jim Shaeffer
 

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