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We have an internal mailing list for techy questions by internal staff.
Quite frequently the first answer is "see Guide X, page Y".
Every time it's uttered an angel gets his wings...
G
-----Original Message-----
From: techwr-l-bounces+gordon -dot- mclean=grahamtechnology -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+gordon -dot- mclean=grahamtechnology -dot- com -at- lists -dot- techwr-l -dot- c
om] On Behalf Of McLauchlan, Kevin
Sent: 21 April 2008 21:17
To: Gene Kim-Eng; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: SOMEbody reads...
Hey, for a while that included me, too. I was sure that my efforts
never saw the light of day (or screen) once they were released. It was so
gratifying to find even one person who actually gets some use out of them.
I did say that I don't know what happens OUTside the company, but given how
often the Support folks have to quote my docs to customers, I think I can
guess.
Cheers,
Kevin
> -----Original Message-----
> From: Gene Kim-Eng [mailto:techwr -at- genek -dot- com]
> Sent: Monday, April 21, 2008 15:10
> To: McLauchlan, Kevin; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: SOMEbody reads...
>
> Well, I did say "that everyone else in the company *thinks* nobody
> reads..."
>
> Gene Kim-Eng
>
>
> ----- Original Message -----
> From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
>
> > In another thread, Gene mentioned that hoary old staple of our
business
> > - manuals that nobody ever reads.
> >
> > Well, I still don't know what happens outside our company, but my
> > cubicle is in a corner, and every time I go anywhere, I have to walk
> > past the desk of one of our Customer Support guys. I swear this guy
> > keeps my WebHelp open on his desktop and is actually USING it half
the
> > time. As in, he's talking to a customer and he's got a page open
that
> > he's quoting from, and there are highlighted terms that he's
searched.
> >
> > Be still, my heart.
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