TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
In that case, go with advice from Bill and Britton. A separate set of
instructions for every possible OS, no mingling of different flavors, with
screengrabs of every step and detailed hand-holding right down to the "Click
OK" level. Have a separate link to each one so the user will select XP,
Vista, 7, Mac, Linux, etc. and will see only the instructions for their OS.
Then talk to Tech Support and get logs of all the calls they field on the
subject so you can point out the results the next time you're asked to do
something like this.
Gene Kim-Eng
On Fri, Jun 24, 2011 at 9:36 AM, John Posada <jposada99 -at- gmail -dot- com> wrote:
> They didn't ask me and its not in my hands.
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days. http://www.doctohelp.com
---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-